Stakeholder Engagement
Stakeholder engagement is essential for the effective development of our sustainability and corporate strategies. We regularly interact with our stakeholders to understand their evolving needs and expectations, which shift with industry developments and new local and global trends. This intense engagement allows us to timely adjust our strategies and actions under the key pillars of Ambitions 2030.
Our Sustainability Committee oversees the company's sustainability management, including policy setting, strategic planning, and stakeholder engagement. In 2019, we further enhanced our community engagement efforts by establishing the CSR and Community Engagement Committee. To maintain a balanced perspective from both internal and external stakeholders, we tailor our engagement methods and actively communicate with them.
Our Stakeholders
We tailor-made the appropriate engagement methods for all internal and external stakeholders, and actively communicate with them to collect their feedback.
Shareholders
- Meetings
- Interviews
- Business reports
- Sustainability reports
Customers
- Sales meetings
- Interviews
- Customer relations management activities
- Sustainability reports
Employees
- Staff activities
- Monthly meetings
- Management workshops
- Interviews
- Online survey
- Training and development programmes
- Sustainability reports
Business Partners
- Meetings
- Interviews
- Industry conferences
- Online survey
- Partnering programmes
- Sustainability reports
Suppliers
- Meetings
- Supplier audits
- Online survey
- Contracts and agreements
- Sustainability reports
Communities
- Community group discussion
- Corporate responsibility initiatives
- Company website
- Complaint hotline
- Sustainability reports
NGO & Institutions
- Sustainability workshops
- Interviews
- CSR activities
- Environmental impact assessment
- Sustainability reports
Authorities
- Interviews
- Industry conferences and seminars
- Audits
- Regulatory compliance reports
- Sustainability reports
Our Engagement Process
The stakeholder engagement process is not merely a mechanism to fulfill corporate social responsibility; it is a fundamental component of the company's overall business strategy and operations. This process begins with the systematic gathering of feedback from stakeholders, providing invaluable insights into their expectations and needs. This feedback is then meticulously consolidated and analyzed to identify emerging patterns, trends, and critical issues.
Based on these insights, a strategic action plan is crafted, clearly outlining the steps the company will undertake to address the identified key issues. This plan is seamlessly integrated into the various pillars of our Ambitions 2030 framework and broader business strategies, ensuring alignment with our long-term goals. Once the action plan has been reviewed and approved by management, it is embedded into daily operations, supported by governance committees, business units, employees, and other relevant stakeholders. To ensure we remain aligned with our objectives, continuous monitoring of progress is implemented.
Collect feedback from stakeholders
Consolidate data and do analysis
Result to be reviewed by the management and determine the material aspects
Develop strategic action plan and monitor progress
Special Engagement Events in 2024
In addition to our regular engagement activities, we launched a series of special events in the second half of 2024 to gather the most recent and critical feedback from our stakeholders.
Online Survey
We targeted a diverse group of stakeholders, including employees, customers, business partners, vendors, and community members. Aligned with the key pillars of Ambitions 2030, we consulted them regarding our sustainability performance, identified new material issues requiring attention, and invited their feedback on our reporting practices.
Sustainability Expert Forum
We hosted a half-day forum at the Business Environmental Council, bringing together employees and external experts from leading corporations, environmental organizations, customers, and academic institutions. The forum aimed to foster a more sustainable future for both Alliance and the society. It featured in-depth discussions on “The Challenges and Opportunities from Net-Zero 2050,” including a dynamic panel discussion and interactive workshops with breakout sessions for all participants. This collaborative environment significantly enhanced the strategic direction of our sustainability initiatives.
Staff Focus Groups
Several focus group activities were conducted, involving senior staff who have been with the company for over 20 years, as well as newer staff who joined 15-20 months ago. These sessions aimed to capture their experiences at Alliance and gather valuable insights and suggestions. Also, this approach allowed us to gain a deeper understanding of the perspectives of both long-term and newer staff.
Major Feedback Received
GOVERNANCE
The stakeholders view Alliance positively and believe that our robust governance has upheld our business integrity. Key areas of focus within governance include business continuity, ethical business conduct, and transparency in sustainability practices. The stakeholders appreciate that Alliance prioritizes these elements and expect further enhancements to ensure the company operates ethically, remains resilient in the face of challenges, and maintains clear and open communication about its sustainability initiatives. This strong governance approach has reinforced the stakeholders' trust and confidence in Alliance's commitment to sustainable business practices.
INNOVATION
The stakeholders acknowledge that Alliance operates within traditional industries facing challenges in this fast-paced era of new technologies. They consider our forward-looking mentality and proactive approach, such as our initiatives in digital transformation, as key differentiators. The staff and customers generally believe that Alliance is making significant strides in innovation and digitalization within the industry, demonstrating strong competitiveness in terms of product R&D and services. They recommended integrating more new technologies like AI and robotics into operations.
The customers appreciated the support from Alliance with innovative and tailored solutions, the positive attitude shown in resolving their pain points, as well as the consistent product quality. Some customers expressed concerns about the stability of raw material supply, they would like to see further enhancements in concrete delivery efficiency and more new green product solutions to support their sustainability goals.
PEOPLE
Alliance's outstanding efforts in promoting occupational safety and health were highly rated. They acknowledged that Alliance's safety and health performance is at an advanced level but emphasized that continuous improvements in the working environment and safety regulations will further elevate overall performance. Driver Safety Awareness is considered a crucial aspect for long-term development and needs to be enhanced. More detailed standard safety rules and training are expected.
The staff gave positive feedback on the company's talent development and employee welfare initiatives. Participation in these activities and other consultations made the staff feel more engaged. The stakeholders underscored the importance of attracting younger talent for the sustainability of Alliance's business. They suggested to engage with universities, offer student work opportunities, and foster an inclusive culture to attract and retain talent.
RESOURCES
The stakeholders view Alliance's performance in environmental protection positively, agreeing that we prioritize pollution control and advocate for good practices within the industry. They emphasized the urgency of achieving net zero by 2050, highlighting the need for stronger standards and regulations for green construction. Given the urgent need for accelerated climate action, the stakeholders recognize our efforts in reducing carbon emissions through initiatives like solar energy application, introducing Hong Kong's first battery electric concrete mixer truck, and the replacement of all fossil fuel company vans with electric vans.
They would like to see us further accelerate our climate actions, such as exploring alternative resources, developing low-carbon products, and investing in innovative carbon reduction technologies. They also suggested enhancing recycling programs and promoting green transportation.
COMMUNITY
For community support, the stakeholders highlighted the importance of continuing our commitment to environmental conservation and road safety, promoting achievements through various channels, and maintaining close communication with the Tsing Yi community. Some stakeholders commented that the cleanliness of the concrete mixer trucks needs continued improvement. Addressing this issue could positively impact the company's public image.
They appreciate Alliance's actions to support vulnerable groups through various CSR activities and the company's contributions to the city's development. The staff take pride in their role in building the city, reflecting a strong sense of purpose within the organization. The staff feedback highlights that community service opportunities are generally seen as beneficial for team-building and meaningful engagement.
